This guide walks you through the steps for using the Chat Box on Garage site in Rapid.lk to communicate with customers. It includes setting your availability, accessing offline messages, and managing chat history effectively.
Step 1: Access the Chat Box
Click on “My Account” in the top menu.
Click on the “Chat Box” tab. You will be directed to the Chat Box page.
Step 2: Set Your Availability Status
Under the Users section, select your availability mode:
Online: Allows live chat with customers. When a chat begins you will receive a email notification with message details.
Offline: When set to Offline, customers can still send you messages, but these will be stored as Offline Messages. You will receive an email notification with the message details.
Step 3: Access Offline Messages
When your availability is set to Offline, customer’s messages are stored for you to review later.
To view offline messages, click the Offline Messages button.
This takes you to the Offline Chat Messages page, where each message is listed with the following details;
User: The sender’s name or identifier.
Email: The email address of the sender.
Message: The content of the message.
Date: The date of the message was sent.
Actions:
Delete: Click the delete icon to remove a specific message.
Step 4: View Chat History
To review past interactions with customers:
To view offline messages, click the Offline Messages button.
Click on the Chat History button.
This opens the Chat History page, displaying the following details for each conversation;
User: The customer you chatted with.
Total Messages: The number of messages exchanged during chat.
Duration: The length of the live chat session.
Date: The date of the message was sent.
Evaluation: Display the customer feedback on the conversation.
